Can I change my order?

In the event that an order has not yet been prepared for shipment, we can in some cases cancel your order so that
you can place a new order.

After all, if the product has already been prepared for
We recommend placing a new, correct order for shipping. Return shipping costs are the responsibility of the customer.

If you have received the wrong order, please contact us
Contact us by email ( info@puresupremestore.nl )
and we will then send you the return label and all the information you need
You need to send it. You will receive the money for the incorrect order as soon as possible.
possible return once the product has been received in good order.

Is the product price on your website inclusive?
taxes?

Yes, the product price stated with the product is
including all taxes such as VAT.

Do I have a warranty?

We guarantee that our candles will arrive in good condition. If your candle arrives broken, please let us know by email within 12 hours of receiving the package.

Do you have a visiting address?

We currently do not have a visiting address, but we do have a storage facility. We have
our full focus on offering and selling our products digitally
candles. With the aim of making it as easy as possible for you as a customer
to view and order your products.

How do you handle privacy and customer data?

We maintain a strict and rigorous policy when it comes to your personal data. We fully comply with the law and ensure your privacy is protected. This means you don't have to worry, and you can browse our webshop and order the products you want with peace of mind.

What do we sell?

We sell (handmade) decorative candles, candles, scented candles & wax melts.

All our candles comply with European regulations and legislation and, if required, carry a CLP label. We also always provide instructions on how to handle candles safely (in addition to these available on our website). This allows us to guarantee safety and quality for our customers.

What should I do if a product is not as expected?
expected?

Suppose you have ordered a product and this product is not
as you expected. In this case, you have a 14-day reflection period after receiving
your product.

Send an email to info@puresupremestore.nl , include the following in the
Email your order number and order form and we will send you the return label and all the information you need.

Do not send your product without approval and confirmation
Return from us. Please return the product in its original packaging.

What should I do if a product is delivered damaged?

Please email us within 12 hours after you receive the product.
received. Please include photos of the defective product and your order number in the email.
and order form and we will find a suitable solution as quickly as possible.

Email us at info@puresupremestore.nl

What should I do if the product is not complete?

Please send us within 48 hours after you receive the product
Do you have photos of the product and the missing parts? Please clearly indicate
report what is missing.

Please include your order number and purchase order in the email.

Email us at info@puresupremestore.nl

What should I do if I don't receive a product?
have?

If you have not received a product, please contact us as soon as possible.

Send us an email to info@puresupremestore.nl , stating your order number and purchase order, and we will investigate where your product is at that moment.

How much does it cost to return?

If you want to return the product during the cooling-off period, for example, because it's not what you expected, we'll charge a return shipping fee. This is of course not the case if a product arrives damaged or part of an order is missing.

How does the refund process work?

If a product has been approved and confirmed by us
We will refund you as soon as possible. After the returned product(s) have been received, the order will be processed.
checked.

Once the order has been checked and received, in the
If the product is in the condition you received it, we will refund the product as soon as possible
possibly back.

How quickly will I get my money back?

The product must first be returned in good condition and inspected. You will receive your refund as soon as possible after that.

How much does shipping cost?

All products in our webshop are shipped free of charge.

What happens after my order?

After your order we will ensure that your product is delivered as
is prepared for shipment as quickly as possible, so that the product arrives quickly
delivered to you. You'll receive most products within 1-3 business days of placing your order (with some exceptions). You can always contact us about the delivery time for a specific product.

How quickly will I receive the product?

Most products are delivered within 1 to 3 business days of your order. Some exceptions do apply. For example, custom-made products have a longer delivery time. This is indicated in the product advertisement under "delivery time" and/or other information. In some cases, if the delivery company is extremely busy, it may take a little longer.

Which countries do we ship our candles to?

We currently ship to Belgium, the Netherlands, and Germany. We are expanding this service.